24 Tips for CX Innovation
3 Keys To Addressing Today’s Retail Personalization Gap
Strategies for Transforming Your Customer Experience
5 Ways to Use Human Data to Drive Deep Engagement
8 Questions to Determine if Your Company is Committed to Personalizing the Customer Experience
8 Essentials for Effective Online Communities
MarketingSherpa Interview; VoC research insights for MassMutual and Gilt
I wrote this book to help marketers treat customers the way we, as consumers, want to be treated, and at the same time, achieve double-digit increases in response and revenue.
The essential bootstrapper’s guide to high-impact marketing... If you’re running an entrepreneurial company, buy this book, read it, make your management team read it, and begin implementing the ideas today.
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