How We Can Help

Contact us to discuss how Voice of Customer (VoC) Relationship Research insights can provide strategies for improving the quality of your Customer Experience.

 
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Ernan Roman has captured the essence of what the most successful businesses are realizing, namely that Voice of the Customer drives the best marketing strategies and generates the highest results. By using VoC driven strategies, Xerox has deepened customer engagement to a level we never imagined possible. His book is essential for marketers who want to excel at Relationship Marketing.
— Mike Milligan, Vice President, Marketing, North American Reseller Sales, Xerox Corporation
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ERDM Corp.  
3 Melrose Lane
Douglaston, NY 11363 

Phone: 718-225-4151
E-Mail: ernan@erdm.com