Redefining the Customer Experience across multiple channels per the Voice of the Customer
A home warranty helps homeowners avoid unexpected home repairs which are often expensive.
The warranty provides coverage against mechanical failures for many major systems and appliances, coverage that is not provided by most homeowners' insurance policies.
- The term of the warranty is typically one year.
- 31 year old privately held company.
- Market and sell home warranties through real estate agents.
- Use direct marketing to renew home warranties when the one year contract, initiated during purchase of the home, is approaching expiration.
HMS National, Inc.
Previously, Doug was a distinguished Fortune 500 consultant for Accenture. There he helped manage some of the firms most prominent projects while also being key to the development of significant corporate solutions and industry offerings that increased market share and profit for the world's largest consulting firm.
In his current position, Doug is the senior executive at HMS National responsible for developing and delivering innovative growth strategies in a historically mature and commoditized industry.
Traditionally, Home Warranties cover many systems and appliances
Air Conditioning and Heating Systems.
Washers / Dryers.
Ovens / Ranges.