We conduct specialized Voice of Customer (VoC) Relationship Research to identify Customer Experience strategies and actions. These strategies generate significant increases in revenue for clients including IBM, Mass Mutual, QVC, and Norton AntiVirus.

Inducted into the Marketing Hall of Fame due to results clients achieve with our VoC Relationship Research driven strategies.

Clients We've Helped Include:

Client Case Studies

Conduct Voice of Customer (VoC) Relationship Research which will enable us to create marketing strategies to help you achieve 25% - 50% increases in revenue, retention, and acquisition. Learn more

What is VoC Relationship Research and How Can it Help Me?

Widely read, Huffington Post published blog, "Ernan's Insights on Marketing Best Practices"