ERDM has conducted over 12,000 hours of in-depth, hour long, interviews with individual customers and prospects of our clients to gain a detailed understanding of their expectations for high value customer relationships.
Findings from the research enable us to create high impact Customer Experience strategies which consistently achieve an average of 25% to 50% increase in revenue for clients including the companies below.
Our action plans achieve such exceptional results because they are based on what customers and prospects of our clients expect from high value relationships with these brands.
Interviews are conducted by experienced marketing and research executives at ERDM, including Ernan Roman. This ensures that learnings from the VoC research translate into actionable, high impact, marketing strategies for our clients.
VoC Relationship Research will provide a uniquely in-depth understanding of your customers and prospects regarding:
To discuss your marketing challenges and how VoC Relationship Research could help, click here.