Achieving High Impact Service in a Social Media World:
5 Indispensable Tips


Businesses that transform customer service into a marketing discipline drive revenue and shareholder value. Companies that provide great service create customers who spend more, and are more likely to talk about their positive experiences. This is especially true for social media users.

This new white paper will provide you with 5 proven tips for delivering competitively differentiating service in a social media world. These tips are based on over 125 Voice of Customer research efforts conducted by our firm and the insights from the thought leaders highlighted in this white paper; Songza, the music streaming success story and Gilt Groupe, the online flash sales innovator.

To receive your copy of Achieving High Impact Service in a Social Media World: 5 Indispensable Tips, please fill in the form below.

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New Book Release: Voice Of The Customer Marketing
"If you want to learn how to make real connections with customers, read this book. Business is no longer about blasting messages to passive consumers; it's about creating engaging relationships with the fans and evangelists that already love you and finding ways for them to connect with others. Listen to Ernan Roman."
—Blake Mycoskie
Founder & Chief Shoe Giver, TOMS Shoes
"Having worked with Ernan over the past 12 years, I've seen firsthand the effectiveness of his VoC-driven multichannel marketing process. His strategies have enabled us to engage our customers and deliver exactly what they want. This has driven double-digit growth for our company."
—Guy Berger
President, Palms Trading Company