Businesses that transform customer service into a marketing discipline drive revenue and shareholder value. Companies that provide great service create customers who spend more, and are more likely to talk about their positive experiences. This is especially true for social media users.
This new white paper will provide you with 5 proven tips for delivering competitively differentiating service in a social media world. These tips are based on over 125 Voice of Customer research efforts conducted by our firm and the insights from the thought leaders highlighted in this white paper; Songza, the music streaming success story and Gilt Groupe, the online flash sales innovator.
To receive your copy of Achieving High Impact Service in a Social Media World: 5 Indispensable Tips, please fill in the form below.
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