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About Us
Helping You Achieve Double-Digit Results with Direct Marketing and Opt-In Marketing
Ernan Roman Direct Marketing (ERDM) was founded in 1983. We have earned the position of industry leader and innovator due to our pioneering work in developing the methodology of Integrated Direct Marketing (IDM®) and the Consensual Marketing Opt-In Process®.
We provide clients with a unique blend of high level relationship marketing strategy development and expert hands on implementation support. Our unique Voice of the Customer Relationship Research™approach provides companies with in-depth knowledge of the needs and preferences of their client bases. We’ve helped America’s leading companies to increase sales through relevant and value-added communication with their customers and prospects.
Ernan Roman Direct Marketing is acknowledged as a leader in re-engineering call centers to provide customers and prospects with competitively differentiating service and value. Our years of experience have made us experts at re-engineering call centers to deliver exceptional customer experiences.
We also conduct in-house marketing workshops on Integrated Direct Marketing, Opt-In Marketing and Integrated Telemarketing. We have spoken at major relationship marketing conferences in North America, Europe and Asia.
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Industry awards for Ernan Roman Direct Marketing;
- DMA Echo Leader Award for AT&T Aftermarket Campaign
- DMA Echo Award for Christie’s Art Auctioneers Membership Campaign
- First DMA Telemarketing Marketing Leader Award
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As the top integrated marketing agency, our customer relationship management strategies are unrivaled. If you are looking to implement a customer relationship management strategy or integrated marketing solution, Ernan Roman Direct Marketing is the industry leader. For more information on CRM strategy implementation, effective integrated direct marketing (IDM®) and the role of an integrated marketing agency in increasing your customers’ response rates, our publications are available at Tools For You which contains in-depth Customer Relationship Research case studies. Also go to Our Books and read the third chapter of Opt-In Marketing: Increase Sales Exponentially with Consensual Marketing.
IDM® is a Registered Trademark of Ernan Roman Direct Marketing
Consensual Marketing Opt-In Process® is a Registered Trademark of Ernan Roman Direct Marketing
Voice of the Customer Relationship Research™ is Registered Trademark of Ernan Roman Direct Marketing
Our Clients | Our People
Contact Us for a complimentary consultation to discuss your needs and how the 3-Step Marketing Process®can solve them.
Customer Relationship Marketing | Creating Integrated Marketing Solutions | Business Market Research & Consumer Market Research | Customer Relationship Management Solutions |
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